Coronavirus - your questions answered
Sadly, we're currently grounded. No flying, but loads of questions coming in.
It's always great to hear from you, but to save you time, you'll probably find the answer to your questions below.
Take a peep:
I currently have a booking for a future date. What should I do?
Nothing, for now, we're working our way through all future bookings affected by our closure, in order to postpone them if necessary. We’ll be in touch with you via email if this applies to you.
I currently have a valid iFLY voucher. What should I do?
Right now, nothing. We’ll be increasing the validity period on all vouchers purchased directly through iFLY, as long as the expiry date is after 20th March 2020. We’ll be in touch with you via email if this applies to you.
I currently have a valid voucher for iFLY, purchased through a Gift Experience Company. What should I do?
Nothing at the moment but, if at the point that iFLY re-opens, you do not have sufficient validity to take your flights, our Gift Experience partners have advised that they will offer a free extension if you contact them directly.
Can I reschedule my booking?
Of course. Under the circumstances, you can reschedule for free. However, as we are not yet sure when we can re-open, you may prefer to simply postpone. We are performing automatic postponements for the duration of our closure and you do not need to contact us if you were due to fly whilst iFLY is closed.
We will email you if this applies to you.
Are you extending vouchers?
Yes, as long as your voucher was purchased directly from iFLY and as long as it did not expire before March 20th 2020. If this applies to you, we’ll be in touch to inform you of the increased validity period via email.
Can I have a refund?
We understand, in these challenging times, that you may wish to explore a refund.
At this time we've made every possible adjustment to ensure no one misses out on the amazing flight experience they have purchased - and our small team of dedicated staff are still very eager to welcome you to iFLY and to give you the most incredible experience.
We have a refund, postponement & rescheduling policy in place, as well as the ability to cancel flights under any circumstance. This includes cancellation owing to factors outside of our control - such as the current Coronavirus outbreak.
Please feel free to revisit our Terms and Conditions.
How will you be updating customers while iFLY is closed?
Facebook & Instagram, as well as iFLYworld.co.uk, will be the most effective way for customers to keep up to date with the latest news, and any developments at iFLY during our closure.
Reminder: We will be proactively reaching out to those with bookings & valid vouchers that are affected by our closure. We’re committed to ensuring you’re 100% up-to-date with the status of your purchase.
Rest assured, as soon as we re-open, we’ll be shouting from the rooftops.
Is your Customer Service Team available?
Right now, sadly not. We’re unable to take calls, but we do have a very small and dedicated team answering email enquiries.
If you have a question that is not answered on this page, please email support@iflyworld.co.uk and we’ll get back to you.
Please be patient, our team is very low in numbers right now – for reasons you’ll understand.
When will you re-open?
The moment Boris utters those words, we’ll be powering up.
We don’t know the exact date, but we hope it’s soon and you’ll know about it because we’ll be tellin’ the world we’re back in business!
My question isn’t answered on this page. What should I do?
The most effective way to get a response to any question right now is to email support@iflyworld.co.uk.
We’ll be keeping an eye of social media platforms and looking out for comments and questions, but would much prefer to see enquiries channelled via email. Plus, you’ll likely get a quicker response.
Please be patient with us. We’re low in staff numbers right now, for reasons we won’t need to explain. But we’ll do our best to get back to you quickly.
Please stay safe!
We’re looking forward to flying with you as soon as possible.
Team iFLY