Customer Services Representative

Duties & responsibilities:

To provide ‘over the phone’ support and enquiry handling services to our customers. Using our booking system, you will be responsible for taking bookings, making flight amendments, up selling flight experiences and generally being the main point of contact for our customers. As part of this role you will also be involved with making proactive outbound service calls. Applicants should be used to working towards sales targets and be confident using booking / customer relationship management systems. They will have great telephony etiquette and be driven and motivated towards making sales.

Personality, skills and experience:

Candidates will have retail or leisure experience and have fantastic customer service skills. Experience within a call centre / sales team environment is beneficial. They will be outgoing, friendly and have the ability to work in a busy environment whilst remaining calm and in control at all times.

They will have:

• Friendly disposition.
• Great customer service skills.
• Retail, leisure or call centre experience.
• Computer literacy and the ability to learn systems (such as a booking system).
• Fantastic telephony etiquette.
• A great sales track record.

Reporting to:

Customer Service Manager and General Manager.

Start date:

Ongoing

Prospects:

Progression through the business.

How to apply:

If you feel you have what it takes, please contact Christie Turner CTurner@iFLYworld.co.uk

Please attach an up to date CV and detail in 20 words or less why you think you are the best candidate for the role.

We look forward to hearing from you soon.